New Edition!
First-Line Supervision,
5th ed.
New in this edition:
- Chapter on “Supervising in a Changing Environment”
- Developing a partnership with your boss
- Managing communication technology
- Managing virtual employees and employees at multiple and distant locations
- Legal issues in supervision
- Managing a diverse workforce
Join the thousands of supervisors who have learned the ropes with this classic self-paced course on mastering supervisory skills. Completely revised and updated, First-Line Supervision, 5th ed. gives you all the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace.
Filled with expert information on all the basics of the job—from managing time and stress to motivating and counseling employees— First Line Supervision, 5th ed. is l ight on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace.
With First-Line Supervision, 5th ed. you’ll learn the critical skills you need to supervise—and thrive—in a changing workplace environment. You’ll discover the best ways to develop a partnership with your boss. You’ll improve your listening habits and communication skills. You’ll learn the most effective uses of voice mail, e-mail, and the Internet. You’ll become adept at planning and conducting meetings, resolving workplace conflicts and managing change.
Whether a novice or experienced supervisor, you’ll find First-Line Supervision, 5th ed. inspirational, instructive and encouraging. Just think of the course as a trusted friend—one that will lead you step-by-step along a new path to success and satisfaction.
Learn how to
- Make a successful transition from staff to supervisor
- Develop your own leadership style
- Establish a partnership with your boss
- Give feedback to improve performance
- Build a top-performing team
Course Objective: Develop skills to orient, train, coach, and manage employees using self-assessments, action plans and relevant work examples.
Level: Fundamental
Read the Table of Contents (PDF) for more detailed information on the course.
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