Managing
the Customer Satisfaction Process
Managing
the Customer Satisfaction Process presents
an organized, systematic method of identifying, measuring, managing,
and monitoring customer requirements and satisfaction to improve
profits and beat the competition. It equips you with the tools you
need to carry out the improvement process in your company .
Learn how to
- Identify customer requirements and expectations for quality
and satisfaction
- Assess and measure critical customer needs, market segmentation,
competitive structure, and employee perceptions
Course Objective: Learn methods for identifying, measuring,
and managing customers’ needs to improve satisfaction and profitability.
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