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Here is the course that can turn non-interviewers into good interviewers—and
good interviewers into great interviewers. Whether you're a general
manager or human resources specialist, the fact is that you do
some interviewing (formally or informally) virtually every day.
This course will help you sharpen such skills as open-ended questioning,
active listening, and reading body language—all essential
in a variety of management situations. You’ll learn to apply these
techniques to 12 types of business interviews, from hiring and
coaching to assessment and termination. You’ll even gain practice
in dealing with interviewees who are nervous, aggressive, overly
talkative, evasive, or otherwise challenging."Which questions
can and can't I ask? How should I document an interview?"
Because such concerns can trip up even the most experienced business
interviewer, you’ll find clear guidance on key legal issues and
specific do's and do not's dictated by current legislation. Managers
will also appreciate the wealth of real-life dialogs that highlight
this broad-based and highly useful course.
Learn how to
- Prepare effective interviews
- Build rapport with interviewees
- Ensure legal compliance
- Document interviews
- Take more useful notes
- Construct competency-based questions
- Encourage interviewees to talk
- Improve your listening skills
- Interpret body language
- Interview job applicants, references, and employees
- Manage telephone and written interviews productively
- Coach, counsel, discipline, and evaluate performance more
effectively
Course Objective: Develop skills needed
to conduct 12 different types of business interviews
and ensure legal compliance.
Level: Fundamentals
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