New Edition!How
to Manage Conflict in the Organization, Second Edition
New in this edition:
- How today´s changing workforce impacts conflict resolution
- Best practices for implementing alternative dispute resolution techniques
- Strategies for dealing with conflict resolution in electronic communication
- Guidelines for when to consult with HR about a conflict-resolution situation
- Tools that give you quick and easy access to key conflict-resolution information, strategies, and techniques
Gain the skills to
- Transform conflict into a positive, productive force
- Respond to on-the-job conflicts quickly and effectively
- Resolve conflicts positively using proven principled negotiation techniques.
How to Manage Conflict in the Organization,
Second Edition, equips you
with the strategies, tactics and insights you need
to gain control of tough conflict situations. You´ll
discover how to spot potential interpersonal conflicts—and
defuse them before they flare up. You´ll understand
how, when, where and why to apply the five favored
conflict-resolution approaches, and you´ll develop
the insight and intuition you need to make them work.
This course will give you the skills to transform
conflict into a positive, productive force by applying
the proven techniques of principled negotiation.
Learn how to
- Understand the differences between structural (organizational) and interpersonal conflict
- Separate people from issues and focus on interests, not positions
- Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict
- Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating
Course Objective: Learn to identify potential conflicts and apply five conflict resolution strategies to defuse them.
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