Keeping Customers for Life

Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your “bible” for achieving service excellence.

Learn how to

• Apply the"I.D.E.A."Process (Identify, Diagnose, Explore, and Act) for resolving complaints and solving customers' problems
• Seize Customer Service Opportunities (CSO)
• Empower your frontline contact people to be proactive customer champions

Course Objective: Understand strategies for improving overall customer satisfaction and the process for resolving customer complaints and problems.

Format: Print
Testing/Credit: One multiple-choice test valued at one Continuing Education Unit
Price: $139.00
Stock #: b13783 XWSS08

Instructional Method: Non-Interactive Self Study

To Order Online Click Here: 3 Other Ways to Order: Call 1-800-250-5308 or your AMA account representative. E-mail pubs_cust_serv@amanet.org Fax or Mail Text Order Form