Knock
Your Socks Off Service on the Phone
 At
last—America's legendary customer service guru has created
a crackerjack self-study course! Now you can learn the dynamite
telephone skills taught by Mr. "Knock Your Socks Off" himself: Ron
Zemke, the authority who sets the standard for customer service
nationwide with his immensely popular seminars and AMA books.
In two witty, fast-moving cassette tapes packed with winning tips
and techniques—and featuring a wide range of personalities—Ron
Zemke shows you how to be simply great on the telephone. Knock
Your Socks Off Service on the Phone includes a detailed, interactive
workbook to support your learning.
You’ll be able to
- develop your own phone personality
- tame the technology in your telephone
- avoid the pitfalls of taking messages, transferring calls,
and other basics
- handle phone stress and stressful calls
- sell on the phone
- create a personal action plan to continuously improve your
telephone performance
Practical exercises and real-world examples combine to reinforce
your learning and nail down the powerful techniques that will multiply
your telephone effectiveness many times over!
Course Objective: Improve telephone effectiveness by understanding
the basics of customer service and business telephone
etiquette.
Level: Fundamentals
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